No, never do that if you have any dealings with Telstra.
Front of the latest Internet account, you know the account, the one I don't have any more.
Amount on your last bill $178.28
Amount you paid $0.00
Adjustments $59.00 cr
Your balance $119.28
New Charges $5.00
Total due $124.28
Back of the account
04 Nov Telstra Mobile Casual Plan $10.00cr
04Nov 3G Data Pack 3GB $49.00cr
New Charges Breakdown
01 to 30 Nov
Fee for overdue account payment $5.00
Total for account charges & credits $5.00
Telstra Mobile Casual Plan $10 included calls
01 Nov to 18 Nov $00000
I have no idea where they got $119.28 from and far from being overdue, it isn't since the account has been closed since the 19th November, the modem has been sent back. That was a scream, they sent a pre-paid bag for the modem and it didn't fit inside. I had to cut off the pre-paid and wrap the box and stick it on top.
Nowhere on the account does it say anything about the $70.00 credit I had after closing the account. If I don't pay by the 22nd of December they're going to hit me with a $15 late fee for an account I don't have.
I hope the call centre is operating at full strength tomorrow. That is, if I can press the right buttons to even get to the right part of the call centre for non accounts. And they're wondering why Telstra shares are dropping.