Tuesday, October 11, 2011

Never take the piss

out of an ageing bearded aristocratic failed lothario who is in the middle of the equivalent of the medieval 100 years war with AGL.

Because MiLord Sedgwick will take out his AGL voodoo doll and stick it with a large pin bearing your name and AGL Karma will then sneak up and bite you on the backside. In my case the backside is so large I hope AGL chokes on it.

After managing to get a $30 refund from the incomps in charge, I noticed they hadn't taken out my direct debits last pension day. A pension day payment that for me is set in stone but set in marshmallow for AGL. To give me a refund of someone else's DDs, they turn off my DDs first and I am supposed to be a mind reader and remind them to turn the DDs back on.

So another call to the accounts department. A department that now has account experts to deal with complaints like mine. DDs are turned back on for the 21st of October and I am assured that none will come out before that, like pension day this week which isn't my pension day.

The money will stay in the bank until the day after the 21st, in case the nuts didn't pass the message on to the squirrels.


Elephant's Child said...

And if you hadn't noticed, and hadn't contacted them they would have been very far from friendly. Despite it being all their own fault. If I wasn't a grumpy old woman anyway things like this would turn me into one.

Kath Lockett said...

Ah yes, the direct debit debacle. We're still having a few 6am phone calls to Oz to sort out some of that stuff.

This sentence not only made me laugh but summed up the situation perfectly: 'in case the nuts didn't pass the message on to the squirrels.'

Ann ODyne said...

Despite the fact that I have not had any utilities accounts of any kind for 5+ years, AGL keep texting my laptop internet dongle number, threatening to cut off my power.
They are really really stupid.
and I bet the A does not stand for Australia or Australian-owned.

I recall the days when the SEC and the Gas&Fuel had counters on the street with staff one could speak with. Melbourne people, with jobs and English as a first language.

No, do not take the piss re the aged aristocrat who has lately granted this Duchess Of Darkness a Grace-and-Favour accommodation.
I'd name it Ken Pal except it has a name already.

River said...

A friend of mine is having similar troubles with AGL. Makes me so very glad I'm with a different company.

Anonymous said...

Oh the naivety of a woman over 40 who thinks everything is now ok with her utility company.

Middle Child said...

The more automated things get the less they seem to be able to be relied on

JahTeh said...

EC, it's not like they're writing things down with a quill pen, they have computers now.

Kath, I fear for your sanity trying to deal with them from Switzerland. How simple is it to get through that "we don't live here anymore".

Miss O'Dyne,
A Grace and Favour accommodation is to be desired above all things as long as MiLord deals with the electricity company or chops wood for you.

River, I did change once and it was a nightmare and the company refused to give up my contract to the company I changed back to. Apparently they didn't have to which I found out after numerous phone calls so I left the two companies to fight it out.

Andrew, even when it was a government utility, it wasn't as bad as this.
While I had them I made known my objection to this six monthly review of my Direct Debits since it usually takes a month to get everything straight again. Once a year will do fine.

JahTeh said...

MiddleChild, companies should invest more in the computer slaves and cut the salaries of the incomps at the top. Better still they should be made to man the phones for a week as part of their employment package.

Anonymous said...

The Welfare Check

A guy walked into the local welfare office to pick up his check. He marched straight up to the counter and said, "Hi. You know...., I just HATE drawing welfare. I'd really rather have a job."

The social worker behind the counter said, "Your timing is excellent. We just got a job opening from a very wealthy old man who wants a chauffeur and body guard for his beautiful daughter. You'll have to drive around in his 2011 Mercedes-Benz CL, and he will supply all of your clothes. Because of the long hours, meals will be provided. You'll also be expected to escort the daughter on her overseas holiday trips. This is rather awkward to say, but you will also have, as part of your job assignment, to satisfy her sexual urges, as the daughter is in her mid-20's and has a rather strong sex drive."

The guy, just plain wide-eyed, said, "You're bullshittin' me!"

The social worker said, "Yeah, well ... You started it."

(stacks o'dyne, x x)

Jayne said...

Yep, they're fools and they're only consistent in the fact that they'll find something else to bugger up shortly, J.

River said...

I don't understand the six monthly direct debit review. Why is a review necessary at all?

Helen said...

"Oh the naivety of a woman over 40 who thinks everything is now ok with her utility company."

If you're going to make assumptions about the naivety of women, I might have to tell you the story of the two nice young men who came to the door and told me about a wonderful new billing scheme their company could give me, if I switched to them. If I paid my bill on or before the due date, I would get a discount. A discount!

Oh, I replied, so the amount I pay on or before the due date is actually what you would have charged me anyway and the amount I pay afterwards includes a penalty which you're introducing in such a sugarcoated manner you're actually touting it as a customer advantage. Be off with you nice young men!

They shuffled away, but tried again another day when my husband was home and we are now signed up to the power plan with penalty rates, er, discount for prompt payment.

Oh, and sexist assumptions suck.

Davoh said...

um, squirrels hold nuts in cheeks ..
(not really sure whether that is a valid sidetrack}

R.H. said...

Your heh and raise you another.

heh heh.